Communication to Motivate
Leaders and Managers 

 Seminar Outline


This seminar is a great refresher on interpersonal skills. We were in need of this excellent course, both for communication between managers and from manager to employee.
-  P. L. Stevens,  President, Ithaca Peripherals,   Ithaca , NY  

Part 1:  Building Loyalty and Success in Your Team

  • How to convey respect for every team member
  • 6 key questions from your team's viewpoint you must be able to answer effectively.
  • The 3 most important reasons you should espouse in order to be a  leader others want to follow.
  • Measure your team's level of motivation and sense of empowerment with 18 traits of highly successful teams.
  • Why you must be demanding of your goals... and how to do it the right way.
  • Why you must avoid reprimanding for past mistakes.
  • What corporate psychologists have found to be the 3 most essential motivational management tools for retaining and attracting good employees.
  • How and why to create a sense of your organization as a "home base" for team members.
  • How to prevent the #1 reason employees leave a business.
  • Empowerment and self-management: how to get your team to direct and motivate themselves more consistently.
Part 2:  Walking The Talk
  •  How to help your team or department  "enroll" in the vision of your organization.
  • How and why you need to make your words and actions match your commitment.
  • Getting clear on the difference between criticism and coaching.
  • What to do when a team member appears to be difficult or "uncoachable".
  • Assessing  your receptivity to new ideas: how to improve your own  "coachability".
  • Empowering yourself to set your game plan and give yourself permission to be the coach.
  • Gaining respect and acceptance as a manager: how to promote upward communication on your team.
  • How to effectively seek feedback from your team.
  • 5 essential actions you must consistently apply in order to be regarded as a leader who can be trusted.
  • How to communicate desirable behaviors without blaming.
  • 10 ways to infuse your team with enthusiasm and high morale.

Part 3:  Motivational Management

  • How to ensure that what they heard is what you meant.
  • 6 barriers to effective communication.
  • Body language: what you should know about what your eyes, arms, shoulders and feet are saying about you.
  • A key formula that assists managers to make consistently good decisions.
  • How to help high achievers without alienating the team or "playing favorites".
  • 7 simple strategies for excellent communication  and why we don't use them all of the time.
  • How to recognize a developing crisis and what choices you face as a manager.
  • Coach, counselor or mentor: how do you know how involved to be as a manager? 
  • Reprimanding: 9 guiding steps to positive discipline and corrective action.
  • How to offer constructive criticism to top performers.
  • When to reward or praise individuals in front of the team.
  • 10 ways to build a better team or department  as a "community"
  • Rewards, salary plans, appraisals: what motivates, what destroys.
  • What you can offer as incentives when you can't offer raises or promotions.
  • Creating stars: how to empower your team and encourage initiative without losing control or involvement.


Copyright 2001 by LifeKraft Institute International and Liah Kraft-Kristaine, J.D.