Communication to Motivate for Bank
Managers and Supervisors
This seminar is a great refresher
on interpersonal skills. We were in need of this excellent
course, both for communication between managers and
from manager to employee. -P. L. Stevens,President, Ithaca Peripherals, Ithaca , NY
Part 1: Building Loyalty and Success in Your Team
How to convey respect for every team
6 key questions from your team's viewpoint you must
be able to answer effectively.
The 3 most important reasons you should espouse
in order to be aleader others want to follow.
Measure your team's level of motivation and sense
of empowerment with 18 traits of highly successful
Why you must
be demanding of your goals... and how to do it the
Why you must avoid reprimanding for past mistakes.
What corporate psychologists have found to be the
3 most essential motivational management tools for
retaining and attracting good employees.
How and why to create a sense of your organization
as a "home base" for team members.
How to prevent the #1 reason employees leave a business.
Empowerment and self-management: how to get your
team to direct and motivate themselves more consistently.
2: Walking the Talk
How to help your team or department"enroll" in the vision of your organization.
How and why you need to make your words and actions
match your commitment.
Getting clear on the difference between criticism
What to do when a team member appears to be difficult
receptivity to new ideas: how to improve your own"coachability".
Empowering yourself to set your game plan and give
yourself permission to be the coach.
and acceptance as a manager: how to promote upward
communication on your team.
How to effectively
seek feedback from your team.
5 essential actions you must consistently apply
in order to be regarded as a leader who can be trusted.
How to communicate desirable behaviors without blaming.
10 ways to infuse your team with enthusiasm and
Part 3: Motivational Management
to ensure that what they heard is what you meant.
6 barriers to effective communication.
Body language: what you should know about what your
eyes, arms, shoulders and feet are saying about you.
A key formula that assists managers to make consistently
How to help high achievers without alienating the
team or "playing favorites".
strategies for excellent communicationand why we don't use them all of the time.
How to recognize a developing crisis and what choices
you face as a manager.
Coach, counselor or mentor: how do you know how
involved to be as a manager?
Reprimanding: 9 guiding steps to positive discipline
and corrective action.
How to offer constructive criticism to top performers.
When to reward
or praise individuals in front of the team.
10 ways to build a better team or departmentas a "community"
Rewards, salary plans, appraisals: what motivates,
can offer as incentives when you can't offer raises
stars: how to empower your team and encourage initiative
without losing control or involvement.
by LifeKraft Institute International
and Liah Kraft-Kristaine, J.D.